Per the governor's directive, face coverings are required to use our transit and paratransit service, effective June 26. The cloth covering can be a face mask, handkerchief, or even a scarf, but must cover the nose and mouth. There are some exceptions to the mandate, including:
- Individuals who cannot wear a face covering due to a medical condition or disability
- Individuals who are unable to remove a face covering without assistance
- Children 9 years of age or younger
If you do not have a cloth face covering, there are easy ways to make one using inexpensive, common household items. Read instructions or watch a video tutorial to learn how to make your own face covering.
RTC paratransit is encouraging social distancing by now making efforts to limit the number of customers in each vehicle. Additionally, the RTC has changed paratransit service from door-to-door to curbside service. It is the customer’s responsibility to plan to get from their home to the curb, and then from the paratransit vehicle to their destination. Customers can request door-to-door service when they book rides, which will include assistance from the customer’s home to the vehicle and then from the vehicle to the destination. The RTC has crews thoroughly cleaning the vehicle floors, windows, interior rails and the driver's area daily. In addition, they are applying a disinfectant solution on every public transit vehicle each night. The hospital-grade solution will kill 99 percent of germs and viruses and is being administered on all interior surfaces of the vehicle.
Please do your part to stop the spread of COVID-19. Limit your travel to essential trips. If you feel ill or begin to exhibit any symptoms of COVID-19, do not board the vehicle and instead stay home.
If you have any questions about the coronavirus, the Southern Nevada Health District has established a hotline. Call 702-759-4636 (INFO) from 7 a.m. to 7 p.m., 7 days a week. CLICK HERE to learn about other preventative actions.
Effective June 7, paratransit customers will be required to pay fare. The RTC will resume front-door boarding on fixed route transit service, and passengers will be required to pay fare.
To login use your RTC Paratransit client ID # and password (Your default password is the last two digits of birth year and month, i.e. DOB March 24, 1970 your password is 7003).
If you are having problems logging in to the RideCheck site please contact our Customer Care department at (702) 228-4800.
Click here to learn more about RideCheck.
Select request for information topic and provide your Paratransit ID# and specific question.
In order to better serve you, RideCheck will allow you to book new trips as well as check and cancel existing reservations. However, you must call Customer Care for the following:
- If you do not see your desired departure time in the system
- If you want to bring a shopping cart on your trip
Additionally, if you want to book more than one ride, we recommend that you allow at least two (2) hours between trips to avoid the possibility of missing your return ride.